02-23-2016 02:48
02-23-2016 02:48
02-23-2016 04:20
02-23-2016 04:20
Hi @Rebeccabergey1 welcome to the Community! For what you are telling me, it looks like your Zip didn't reset itself at midnight, so that is why you wake up with the same amount you ended the previous day. But don't worry, let suggest you to restart your Fitbit Zip, by doing the following:
1. Open the battery door using the battery door tool and remove the battery.
2. Wait 10 seconds.
3. Place the battery back into the tracker with the "+" side facing up, and close the door.
After that please sync your Fitbit.
Let me know if it is working fine or not. I'll be around.
02-23-2016 06:19
02-23-2016 06:19
did not work..
02-23-2016 11:06
02-23-2016 11:06
Thanks for posting me back @jeanette1228 Considering that the restart didn't fix this issue, I suggest you to get in touch with Customer Support, our team will further investigate what it's going on with your tracker and offer you the best solution to get you back on track.
Let me know how it goes! Have a great day.