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How to pair a Zip that has a cracked screen

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‎02-25-2019 11:43 - last edited on ‎02-26-2019 09:05 by Fitbit Moderator

‎02-25-2019 11:43 - last edited on ‎02-26-2019 09:05 by Fitbit Moderator

I've had my fitbit zip for quite some time now. I cracked the screen a while back and I kept using it because though I could no longer read the display, it still seemed to track and sync without issue. This morning it stopped at 34 steps and after much trouble shooting, I decided it was time to replace the battery. Once I put in a new battery I got stuck at the point in the pairing where it asks for the 4-digit code (due to my cracked screen). Is there any way around this? I'm sure it track and sync as it did before if I could just get past this point. Is this really the end? 😞

 

 

Moderator edit: format. 

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‎02-26-2019 09:11

‎02-26-2019 09:11

Welcome to the forums @Thehappymezzo,. Nice to see you in here. Robot LOL I´ll be glad to assist you with your pairing your Zip inquiry. Thank you for mentioning the steps you have followed in order to resolve this situation. 

 

I would suggest following the steps from help article Why can't I set up my Fitbit device?

 

Let me know how it goes. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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