11-09-2018
05:53
- last edited on
11-11-2018
07:20
by
YojanaFitbit
11-09-2018
05:53
- last edited on
11-11-2018
07:20
by
YojanaFitbit
The instructions to update the firmware via the app say to open the Fitbit app, click on the account icon, and then click on "update." However, I don't see the "update" option in my account section. I am running version 90. Is that the most current version?
https://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
11-11-2018 07:19 - edited 11-11-2018 07:21
11-11-2018 07:19 - edited 11-11-2018 07:21
Nice to see that you're digging into the Forums @Connste, let me give you a warm welcome to our Community.
Thanks for the steps that you've done until now. I'd suggest checking if your phone and Fitbit App are up to date first and then restart your Zip to make it sync. If it is syncing but you're trying to update it, please follow the next steps:
If the syncing issue remains with a mobile device I would recommend following the steps below:
In case that this doesn't work, please confirm what model of phone are you using?
Hope this helps.
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