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Loosing steps I've completed during the day on my FirBit Zip

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‎08-26-2017 12:52

‎08-26-2017 12:52

Periodically including today I had completed 8000 or more steps.  I tried to check total steps around 2pm today.   Now all of those steps from 7 am today through 2pm have disappeared.  I tapped my FitBit Zip to check completed steps while looking at iPhone FitBit Zip app.  Thanks. 

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‎08-28-2017 10:16

‎08-28-2017 10:16

A very warm welcome to the Forums @mdhouck.

 

I'd like to let you know that I have moved your thread to the Zip board as it is better suited for your situation.

 

It must be really frustrating to lose the steps that you have gained through the day out of nowhere. Please keep an eye on your email's inbox. You should be receiving an email soon. 

 

Feel free to reach out if you have any questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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