04-16-2016 17:54
04-16-2016 17:54
Best Answer04-17-2016 08:33 - edited 04-17-2016 08:35
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
04-17-2016 08:33 - edited 04-17-2016 08:35
@Kelbunny Welcome to the Fitbit Community! I'm so sorry to hear that!
It is always good to report that to customer service for them to be aware and check what solutions they can provide. Make sure to check the warranty!
Keep me posted!
Best Answer