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Lost step count

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‎07-30-2016 08:49

‎07-30-2016 08:49

Hi, I've done over 13,000 steps today but realised when I got home the battery needed changing. Once I had done this and sync the Fitbit it's now telling me I've only done 2000 steps, is the anyway to change this?
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‎08-07-2016 04:37

‎08-07-2016 04:37

A warm welcome to the Community @Jack09. It's weird to hear that you lost that amount of steps in just a couple of hours. Did you log the activities "walk" or "run"? If you do, I recommend to delete that activity since it can cause some discrepancies in your information.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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