help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Low battery symbol and no signal

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-26-2017 18:56 - last edited on ‎07-13-2017 19:43 by Moderator Alum

‎06-26-2017 18:56 - last edited on ‎07-13-2017 19:43 by Moderator Alum

My Fitbit Zip does not show any low battery symbol, but when I upload my steps on to dashboard site, it shows the battery life almost dead, in red.  Why no signal on the Fitbit itself?

 

Moderator edit: title for clarity

Best Answer
0 Votes
2 REPLIES 2

‎06-26-2017 20:24

‎06-26-2017 20:24

Did you try to change the battery? First thing I would of done.

Moving to Zip forum now as this has nothing to do with the dashboard

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-26-2017 20:30

In response to WendyB

‎06-26-2017 20:30

Cheek out this tread to make sure you are changing the battery correctly

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer