help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Contacts

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-28-2016 20:44

‎05-28-2016 20:44

Why won't it show all of my contacts with a Fitbit. Then it only shows a handful of my contacts that don't not the whole list.
Best Answer
0 Votes
1 REPLY 1

‎05-29-2016 08:54

‎05-29-2016 08:54

Hello @Packerdog43,

 

Welcome to the community!

 

Fitbit cross-references the contacts from your phone with the e-mail addresses for which folks have established a Fitbit account.  So let's say your friend Julie (FitbitJulie@yahoo.com, for instance) established her account with a different e-mail (like FitbitJulie@gmail.com).  There's no way that Fitbit can know that these two are the same person.

 

I suggest e-mailing such friends the URL for your profile, they can friend you from there.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer