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My Dashboard is not updating with my community group...

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‎03-02-2016 14:09

‎03-02-2016 14:09

After 2+ years my Fitbit died and I've been using the app on my phone to record my activity plus logging activities on the website.  However, when I look at my community group online, none of my steps or activity appear.  Why isn't it syncing?

 

Thanks in advance for your help.  gweiser

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5 REPLIES 5

‎03-02-2016 18:46

‎03-02-2016 18:46

Steps that appear on the Dashboard need to come from a fitbit. Using the app has never added the steps to the dashboard.

 

If you are manually added steps as well they do not appear on the dashboard either.

 

Sorry.

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-04-2016 10:59 - last edited on ‎03-09-2016 10:49 by Moderator Alum

In response to WendyB

‎03-04-2016 10:59 - last edited on ‎03-09-2016 10:49 by Moderator Alum

This is very disappointing because my Fitbit stopped working and now I’m using the online system to record my steps by logging my daily walks and it isn’t transferring over from the dashboard to my community group. It doesn’t make sense that I can record my activities but it wouldn’t apply to the community group. I view this as a flaw in the programming.

Moderator edit: Removed personal information.

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‎03-08-2016 14:49

‎03-08-2016 14:49

I agree 100% about the steps you enter manually do not sync with the challenges group
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‎03-09-2016 10:57

‎03-09-2016 10:57

Welcome to the forums @gweiser and @pjtaul! As @WendyB mentioned, Challenges can be affected by the timezone of the members who are in it as well as any logged activities on your account, this includes MobileRun, manual logs and third party logging.

 

In this case, it's best to use your tracked steps (without mobile run or manual log) while stepping. Using any kind of manual logging when running or walking will not count towards your challenges. This is to keep a fair environment within the challenges and Community Groups.

 

Hope this helps! Let me know if you have any questions. Smiley Very Happy

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

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‎03-09-2016 11:17

‎03-09-2016 11:17

I think this should be voted on by each community. My Fitbit died after 2 years of use and it took time to order and receive a new one. I logged my regular daily walks as instructed by our wellness director but the steps show on my iPhone app and not in the community. That's a shame. I understand your position but don't agree with it in this case.
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