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My Fitbit zip is not working,I don’t know what to do

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‎02-22-2018 04:07

‎02-22-2018 04:07

My zip Fitbit is not working for a week now

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2 REPLIES 2

‎02-22-2018 04:17

‎02-22-2018 04:17

Try restarting the zip by taking out the battery, waiting for 10 seconds, then putting the battery back in.

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‎02-23-2018 10:35 - edited ‎02-23-2018 10:35

In response to SteveH

‎02-23-2018 10:35 - edited ‎02-23-2018 10:35

Awesome help @SteveH! Welcome to the Forums @Fantaiye! Adding to what @SteveH said, make sure that your CR2025 battery is properly placed with the (+) plus sing facing you. 

 

battery zip.jpg

 

 Also, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. You can check out the process in this post by @vomitofthemind. 

 

Keep me posted! 🙂 

Lucy | Community Moderator, Fitbit

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