My Zip died after 15 months , If I buy a new one, will it sync and save my lost steps?

[freqy]

Zip died after 15 months. If I buy a replacement, will it sync to the former dashboard and recover my lost 4 million=plus steps?

[PureEvil]

Hello @freqy,

Welcome to the community!

First, the steps and stats are tied to your account, not your tracker.  So yes, you can buy a new one, pair it to your existing account and continue where you left off.

Second, after a number of battery replacements (especially if you should happen to use the thicker 2032 instead of the 2025), the connection to your battery may become loose.  I recommend cleaning each one and then gently pulling in this direction:

I've been able to get a number of Zips back in working order this way.

I hope this helps.

[Tete]

you do not buy a new one, just buy a new battery , I have mine for about 10 years , never leave my house with our it .so get yourself a new battery ..they are the best .

[Tete]

 get a new battery it's simple.

[PureEvil]

@Tete,

They mention having had it for 15 months, I assumed that they had replaced the battery at least once, so this would've been another issue.