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My Zip is mixing my data my with husband's Alta HR

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‎09-01-2018 11:25 - last edited on ‎09-28-2021 19:36 by Fitbit Moderator

‎09-01-2018 11:25 - last edited on ‎09-28-2021 19:36 by Fitbit Moderator

My ZIP Fitbit is showing the step data from my husbands ALTA HR Fitbit. We both use the same email address and WiFi.

 

 

Moderator Edit: Clarified subject

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‎09-01-2018 11:51

‎09-01-2018 11:51

Hi @Kbauter

 

The devices pair to the email address. You'll need to have two different email addresses for each of you to have your own Fitbit account.

 

You can use the same wifi, computer and even mobile device. To do that, you'd need to log in and out of the account as you sync and check your dashboard.

 

You just get the Zip? Set it up in a room out of bluetooth range from the Alta HR. Once set up, you can be in the same room.

 

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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