My Zip is not sending steps to my Motorola Z

[AndreaCrutcher]

I have my zipfit linked to my GO365 account on my Motorola Z phone but it isn't upload my steps every day. Is it not doing it because of the phone I have.

Moderator edit: Updated subject for clarity.

[YojanaFitbit · Accepted solution]

I'ts a pleasure to welcome you @AndreaCrutcher to the Forums! So glad to see that you are participating in the Go365 wellness program. 

Let's troubleshoot this, so you can start earning those rewards! I noticed that your phone is not in the official list of tested devices, as you mentioned that must be why it is not connecting with your Zip. When we have devices that are not on the list, we can not assure all features will be working smoothly.  But in some occasions it works after doing some troubleshooting steps, you can try to following: 

1. Go to Apple App Store or Google Play Store and verify that the Fitbit App is up to date.
2. Open the Fitbit App and from the dashboard, tap or click the Account icon (is located in the upper right corner)
3. Tap Set Up a Device.
4. Choose your device and follow the on-screen instructions to continue.
5. If it is not connecting restart your Zip,  force quite the Fitbit App, reboot the Bluetooth turn off the phone and then try to pair them again.

If it is not working, please try with a different mobile device / computer /laptop you will find the instructions on how to pair your Fitbit in this article: Why can't I set up my Fitbit device? 

Let me know if you have questions.