My Zip is not working after I replaced the battery

[tsamms]

Ever since I replaced my battery my fitbit doesn't work.  Any ideas?

Moderator edit: subject updated for clarity

[mjhumphries]

thank you !!  yes it was the paper.   i feel dumb, but glad its working now.

[mab121162]

Penny fix worked!

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@brdaverick wrote:

My fitbit zip also did not appear to be working after changing the battery.

It must have been a bad connection because it did work when I manually pressed the battery down hard.

To keep it 'pushed down' I put a penny on top of the battery and was able to close it. Seems to be working fine, and it's tough to beat a 1 cent fix.

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[rfarrell]

Hi I am having the same problem with my fitbit zip after changing the battery.  My fitbit is fairly new.  I changed the battery and nothing happened.  I tried another battery and still nothing.  I tried pressing the battery without putting the cover on it.  The zip worked this time.   It seems several folks have been having the same problem.   What is fitbit doing to correct this malfunction?

[ggjma5]

I began my day @4:45a.m. with my old Fibit.  I synced my information as usual using the old Fitbit .  Of course the steps were correct the miles were correct, but the calories burned showed an extremely high number. (1877 calories burned.  the steps were 1,094 and the miles were 0.41.)  I then replaced my replacement zip wit the battery that is good. I received this week.  I followed all of your directions, however my new fitbit showed all zeros with a smiling face.  How do I Fet the new zip to record what the old zip had with the correct calories burned?  Fitbitie Jean

I am waiting for suggestions also.

Moderator edit: format.

[scruffton]

Have just replaced the battery. The fitbit didn't work. Put some plastic inbetween the battery and the casing and it started to work....BUT....the distance has gone to zero however everything else is incorrect. The time, steps and calories are all the same figures as when I synced it last night before the old battery died. Took battery out and tried another after waiting for a minute. Same result. Brand new batteries.

Any ideas? It's also decided to sync yesterdays figures onto todays when I haven't done any... agh!

Moderator edit: Format. 

[User161616]

Put a penny on top of the battery. The door won't close as well but you can force it. It worked for me!

[User161616]

The battery isn't in place tight enough. This is a hardware issue. Force a penny between the battery and the battery door. This worked for me.

[User161616]

I had this problem too - the penny works!

[MariamV]

@scruffton, @ggjma5, @rfarrell, @User161616 thanks for joining us! By what you guys are describing it made me think that the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing of your Zip trackers.

You might want to verify that there is proper contact between the battery and the battery contacts inside your Zip. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing.

The process can be followed here. Let me know if it works! 

[Jonju]

The message re: "right side (+) up worked for me.  However the time reads 0629 & it is 1600 currently, PST.  any other thoughts.  Maybe it will reset tonight after the time "fall back"???

Thanks..........

[MariamV]

@Jonju welcome to the forums! Make sure you are using a 3V coin battery, CR2025. Then I suggest a restart:

1. Open the battery door using the battery door tool and remove the battery.
2. Wait 10 seconds.
3. Place the battery back into the tracker with the "+" side facing up, and close the door.

Verify that your timezone settings are correct and then force a sync. Let me know how it goes! 

[RAF2736]

                                    Many thanks 07652, you solved my problem. I just wish I would have researched this forum before I purchased another one. At least I didn't pitch it. I now have a spare.

[MariamV]

Greetings sir, @RAF2736! Please let me know what's the issue you're currently experiencing with your tracker so that I can further assist you! I'll be looking forward to your new comments! 

[2602]

that solved my problem!  thank you!

[MariamV]

A warm welcome to our new friend @2602! Thanks for letting me know this worked for you. Reading that was like a ray of sunshine indeed!   

I invite you to vote and mark the post that helped you as an Accepted Solution. In that way, the solution will be highlighted for other users who are also experiencing the same. 

On a different note, I encourage you to visit our Discussions section in the Community. In there you'll find lots of interesting topics and you'll make hundreds of Fitbit friends. Hope to see you around more often! 

[Eberhart]

You were exactly right lelk!

I was looking at the + side, making sure it was pointed away from the Zip, only to miss the sticker on bottom. Easy to do!

[MariamV]

@Eberhart thanks for taking a break from stepping to visit the Community! 

I would like to invite you to visit our Discussions Section in the forums. In there you'll find lots of interesting topics and I'm sure you'll make hundreds of Fitbit friends. Hope to see you around more often! 

[MrsOcallaghan]

Thanks for the great tip the photos helped a lot 👣Off to get some more steps 😁

[Nam71429]

Hi guys.  I have I think the same problem. After replacing battery the first day works fine then after that it says "batt low" , I replace it after retrying to make it work and it keeps giving the same thing with new battery but also doesn't load my steps or takes forever to update my cell phone

[MariamV]

@MrsOcallaghan glad to hear that! The warmest of welcomes to you. Hope to see you around more often.  Happy stepping!

@Nam71429 Thanks for joining us in this thread! By what you are describing it made me think that the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing of your Zip.

You might want to verify that there is proper contact between the battery and the battery contacts inside your Zip. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.

Let me know if it works!