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My Zip won't pair with my Moto G 6 play

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‎08-14-2019 15:11

‎08-14-2019 15:11

Is there a solution for this issue.  I had another moto G and it was fine.  I got a new phone and now it won't work.  I have changed the battery, deleted (now won't let me pair it back on my phone).  Everything and anything.  Please any help would be most appreciated.

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‎08-15-2019 01:42

‎08-15-2019 01:42

Although the G6 Play isn't on the list of supported devices at www.fitbit.com/devices I'd be surprised if it doesn't work as my G4 Play is working ok.

 

Do you still have your old phone around? If so, check that it doesn't still have a link to the fitbit in its bluetooth settings as this could be blocking connection to your new phone.

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