New Zip won't update by phone or computer / will not turn off

[AB441]

I lost my fitbit zip this past Sunday right after buying a new battery 😞

I ordered a new zip and got it today.

First time it's telling me I need an update and it's brand new...

It wouldn't update via phone. I took out battery, waited, tried numerous times.

Tried via laptop as well. It won't update. Tried the battery thing. Sometimes it'll start and then say it didn't work - most times the update won't even start.

Now it's not even going blank after the usual 30 seconds.

I tried everything suggested in other posts to no avail.

Had my previous one for over a year with no issues. I'm completely frustrated at this point.

Can anyone help?

[SunsetRunner · Accepted solution]

Hi

Since having done everything possible, fastest to exchange at the store of purchase. 

[AB441]

Did just that! Thanks 🙂

[LucyAP]

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