New zip showing low battery and not syncing

[Lisajof4]

I have a Zip less than a month old showing low battery (even though last sync on acct shows the battery at nearly full charge).

All updates performed, phone rebooted - what's going on?

[EdsonFitbit]

Welcome to the Fitbit Community @Lisajof4. I would recommend taking a look at these troubleshooting steps. If this doesn't help, please set up your Zip as a replacement device. Hope this gets you back on track.

Thanks for stopping by, see you around. 

[mdiaz24]

I have this problem ALOT and I try and just restart my phone and take out the battery. I'm really considering getting the Fitbit One its the only other option to not having to wear it on your wrist!

[Lisajof4]

I followed these steps, and it's still reading low battery - now on both my device and app! I bought this brand new Zip on March 13 - it hasn't been one month yet!!

[EdsonFitbit]

Thanks for joining us @mdiaz24. If the above doesn't get you back on track, please contact Customer Support. Let them know the workarounds performed so they can move forward providing further assistance. 

Catch you later.