Not keeping correct time and now erased my steps

[MelissaInMO]

I posted a few days ago as my Zip was running slow on time, eventually being an hour behind when I sinced it 12 hours after my last sync.  No answer, but my post may have gotten lost in all the shuffle.  Today, I noticed my Zip was an hour Ahead? (or 11 hours behind?).  I had synced at around 10ish, I think the night before.  I synced around 11 am today again and it reset the clock and erased all the steps I had done this morning!!!  Any help on what is happening?  I need my Zip for work for the insurance.

Moderator Edit: Format All-caps

[JMT2037]

Good to know about the request board. Thanks!

[teambentley]

Hello, I'm having the same issue--incorrect time and not syncing correctly. I took out the battery (and left it out overnight), but it didn't correct the time. I tried to sync it just before it showed midnight, and my phone says it synced, but it wouldn't show me the steps. My weekly report showed only 4000 steps!

[teambentley]

I'm having the same problem. The time is off by about 7 hours, and it isn't syncing correctly. I took the battery out (and left it out overnight), but it didn't fix the time. I synced it right before the new "midnight", but it didn't show the steps. My weekly report showed that I only had 4000 steps! I almost do that by lunch!

[JA1492]

I've had this problem too.  My Zip also starts at 5.86. I've tried restarting but it doesn't help.

[bevjy]

Sounds like my Zip exactly. Need to tap it numerous times to wake it, and then I get the "5.86" and faces. Sometimes the time has been correct, but by later in the day it is way off. Then my steps were erased. Help!