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Not receiving notifications

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‎02-22-2016 12:43

‎02-22-2016 12:43

I stopped receiving notifications and my weekly summary in December. I have searched the Help forum, and followed all the "solutions," set and reset my notification settings, changed my email, and set and reset again, but I'm still not getting anything. I'm at a loss about what to do next.

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‎02-25-2016 10:59 - last edited on ‎07-26-2023 20:28 by Fitbit Moderator

‎02-25-2016 10:59 - last edited on ‎07-26-2023 20:28 by Fitbit Moderator

@sandeebar Welcome to the Fitbit Community! It's weird that your notifications and weekly reports were not sent to your email before. However, we are glad to hear that they are being sent again. Thank you for reporting this. It seems that there was a glitch in our platform. If the problem happens again, don't hesitate to get back to me.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-23-2016 06:27

‎02-23-2016 06:27

My weekly summary magically appeared in my email this morning after not working for 2 months. Don't know if someone from FitBit did something behind the scenes as a result of my post, or if it is just a huge coincedence, but problem solved - for now. Thanks.

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‎02-25-2016 10:59 - last edited on ‎07-26-2023 20:28 by Fitbit Moderator

‎02-25-2016 10:59 - last edited on ‎07-26-2023 20:28 by Fitbit Moderator

@sandeebar Welcome to the Fitbit Community! It's weird that your notifications and weekly reports were not sent to your email before. However, we are glad to hear that they are being sent again. Thank you for reporting this. It seems that there was a glitch in our platform. If the problem happens again, don't hesitate to get back to me.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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