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Pairing rejected Zip and Galaxy S7

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‎04-27-2018 04:38 - last edited on ‎04-30-2018 10:50 by Moderator Alum

‎04-27-2018 04:38 - last edited on ‎04-30-2018 10:50 by Moderator Alum

Just purchased a Zip.  It syncs with the Fitbit app on my Galaxy S7 and works good but it will not pair with the S7. Phone displays "Pairing rejected by Zip"  Is this normal or do I need to do something? 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎04-30-2018 11:04

‎04-30-2018 11:04

Welcome to the Community @Loadco! Thanks for sharing your experience with your Zip. To make sure that your tracker is working correctly, please restart your Zip. 

 

To better assist you, I have a couple of questions:

  • Are you seeing this error message on the Fitbit app?
  • Are you seeing this error message on the Bluetooth settings of your phone?

I look forward for your reply! 🙂 

Lucy | Community Moderator, Fitbit

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‎04-30-2018 13:18

In response to LucyAP

‎04-30-2018 13:18

I have tried resetting the Zip.  The error message is on the phone when you attempt to pair with the Zip 
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‎05-01-2018 17:07

In response to Loadco

‎05-01-2018 17:07

Thanks for the reply @Loadco! If your Zip tracker is showing on the upper top right side of your app, this means that your tracker is currently paired to your Fitbit Account. 

 

topandroid.PNG

 

 

Since your Zip don't have notifications, you don't need to pair your tracker by going to the Bluetooth settings of your phone and pair it again. I hope this helps to clarify.

 

Keep me posted! 🙂 

Lucy | Community Moderator, Fitbit

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