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Problems after changing the battery

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‎01-31-2016 10:03

‎01-31-2016 10:03

Hello. I just changed the battery for the first time after exactly 4 months of using my zip.
I have noticed two things. Both the iPhone app and the computer app don't show any variation in battery life, still low.
Also, just a moment before changing the battery the zip said 9081 steps and 1600 cals. After changing it says 7891 and 1500 cals... And there is no way I can restore those 1200 steps... 👎🏼
Not a big deal, just something for your tech team to work on!
Thanks
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‎02-02-2016 07:29

‎02-02-2016 07:29

Welcome to the forums @Silvia91! I'll be happy to help you. I recommend restarting your buddy to do so click here. While you perform the restart, I recommend pulling up the metal contact on the back of the tracker (just a little bit). This is to improve the contection between the tracker and the battery. 

 

Good luck! 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
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