help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Resets during day

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-07-2016 18:15

‎01-07-2016 18:15

This is the second day this week that my Zip has reset itself in the middle of the day. Most recently, it reset in the middle of a workout. HELP!
Best Answer
0 Votes
3 REPLIES 3

‎01-08-2016 04:18

‎01-08-2016 04:18

A warm welcome to the Community @Alt0505. I recommend verifying your timezone settings and sync your tracker. Also, you can perform a Restart and if these steps don't work, feel free to contact our Support Team.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎02-24-2016 18:56

‎02-24-2016 18:56

Hi Alejandra, I followed your recommended steps and my Fitbit still keeps on resetting, now multiple times during the week. I am very annoyed and disappointed in this; I'm thinking it may be defective. My husband got it as a gift for me for Christmas. What are my options?
Best Answer
0 Votes

‎02-25-2016 03:01

In response to Alt0505

‎02-25-2016 03:01

Welcome back @Alt0505. I think that it is time for you to contact our Support Team, for a faster solution you can contact them via phone or chat. Before doing this, please read our Warranty Policy.

 

Let me know how it goes! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes