Short battery life and battery icon on screen

[nirsie]

have changed battery multiple times, will only display a large battery type icon. Tried syncing, states it locates the zip, ,then fails.

Moderator edit: subject for clarity

[LucyAP · Accepted solution]

Nice to see you here @nirsie! This is not the expected behavior of a Fitbit Zip. In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:

I hope this helps, keep me posted! 😉 

[nirsie]

No.it did not help

[LucyAP]

Thanks for the update @nirsie! Thanks for sharing your experience with your Fitbit Zip. To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.