Steps and calories haven't reset after battery change

[RobVit]

Hi, I read a bunch of different solutions to this problem before posting this, and nothing seems to work. I changed the battery this morning before doing anything, and yesterday's step count and calorie count are still there. Distance is at 0.00, however. I tried resetting it several times, including putting the old battery back in. I changed the time zone and synced it several different times as well. I also logged the driving activity from midnight until now and it still has made no difference.

I was hoping to go out for a walk this morning but I've been sitting by my computer trying to figure this out instead! Hoping anyone can help! Thank you.

[EdsonFitbit · Accepted solution]

It's great to see that you've visited the Fitbit Community @RobVit. Your Zip should automatically reset your information every day at midnight. There is actually no option to manually reset your tracker. When you remove/change the battery, wait 10 seconds and put back the same or a new battery you are performing a restart. This procedure helps to resolve syncing and other related issues. In this case, it could be a good idea contacting the Support team for further investigation.