Steps not calculating

[kvedaa]

My steps aren't calculating, but calories burned are. My dashboard says that bluetooth is turned off. How do I turn it back on?

[LucyAP]

Thanks for stopping by @kvedaa! This error appears in the Fitbit app when your device has the Bluetooth disabled. To enable your Bluetooth, please check the manufacturer's manual. You can usually find the Bluetooth on device settings. 

Also, please take a look to this helpful post on how to fix syncing issues. 

I hope this helps, keep me posted! 🙂 

[kvedaa]

I don't use my phone. I use my computer to sync. I've never had
bluetooth on my computer. I'm really tired of how complicated fitbit has
made it to use it's devices. Going to move on to something less complicated.

[LucyAP]

Thanks for the reply @kvedaa! I'm sorry that this taken more that expected and I truly appreciate the time and effort you have put on to solve this. 

To better assist you can you please attach an screenshot of your Dashboard and the error you are receiving. 

Keep me posted! 😉