help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Switch zip from my wife's account to me

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-04-2017 20:35

‎01-04-2017 20:35

I lost my zip today, but the good news is that my wife recently upgraded to a flex and is no longer using her zip. She deregistered her zip in favor of her flex and now I would like to use it to replace the one I lost. How do I accomplish this? I guess the zip is still registered to her (although it doesn't show up on her account), but maybe not. Thoughts?

 

Best Answer
0 Votes
1 REPLY 1

‎01-05-2017 00:18

‎01-05-2017 00:18

You should be able to add the zip to your account as a new device. It will ask if you want to replace your existing zip. Just say yes and follow the prompts. It will delete any data left on it and reassign it to your account.

Best Answer
0 Votes