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The answer to why your zip isn't synthetic is here!!!

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‎08-31-2019 15:38

‎08-31-2019 15:38

For all of those who have zips not syncing check the trackers and watches and check to see if your phone is the list of acceptable phones. I contacted live chat and found out that is what my problem is my phone isn't compatible anymore😠☠️😠😡 I can at least get it to sync once a day when I unpair my zip remove the battery and then reinstall it it will sync just that one time. 

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‎09-01-2019 07:38

‎09-01-2019 07:38

The problem is that all it takes for a compatible android phone to become incompatible is upgrading it to the latest version of android.

 

Fitbit hasn’t been able to fix this problem after first becoming aware of it a year ago. It’s no wonder that they’ve quietly abandoned the product and it’s customers.

 

Shame...

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