Upload erases my previous steps on any given day.

[kathdnich]

I upload at work in the morning but all steps that day that were previously loaded are erased and replaced only with the afternoon steps when I upload the next day.  I lose about half my steps each day because of this.

Moderator edit: removed personal info

[MariamV · Accepted solution]

@kathdnich thanks for stopping by! That doesn't sound like normal behavior. It could be that the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. 

You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.

I really hope this helps. Keep me posted! 

[kathdnich]

Thank you.  It worked properly today.  

[MariamV]

@kathdnich You're very welcome! Reading that your Zip worked properly today was like a ray of sunshine!   Feel free to post back. Happy stepping!