Warranty time from the date of the original purchase

[J3zip]

I'm very disappointed that the warranty on a Fitbit Zip is one year from the date of the original one. I have a replacement zip that was replaced under warranty and is now defective after less than a year. Fitbit will not replace it. I would think that if a product cannot make it a year, the warranty would still apply.

Moderator Edit: Updated Subject For Clarity

[MariamV]

@J3zip welcome to the forums! I'm so sorry to hear about the experiences you've had with our Support Team. In this case, the warranty covers a year from the date of purchase and any replacement will fall under the same policy. However, I'd like to know what is the problem your Zip is having. We can definitely try to find a solution for it. I'll be looking forward to your new comments! 

[J3zip]

When you say any replacement would be covered under the "same policy", does that mean it will be covered for a year or only a year from the date of purchase of the first one that failed? My Fitbit seems to have lost any Bluetooth transmitted signal at all. I was told it even though it failed in less than a year, it would not be covered because it was a replacement for the original.

[MariamV]

@J3zip Indeed. The warranty covers 1 year and any replacement is subject to the same. Meaning that if you have a replacement during the warranty period, the warranty doesn't reset. It will count 365 days so the replacement is linked to the originally purchased tracker. Let me know if you have further questions!

[J3zip]

That's disappointing. If none of them last even a year, I'm not sure I'm interested in purchasing another one.

[MariamV]

@J3zip could you please let me know when did you get your replacement Zip? Double checking won't hurt anyone. 

[J3zip]

March 2015

[J3zip]

any success?

[MariamV]

@J3zip thanks for the update! I sent you a private message. Please take a look at your Inbox! 🙂

[J3zip]

Thank you for at least trying

[MariamV]

@J3zip I definitely tried my best! Hope that you find a suitable alternative for your case. Good luck and keep me posted! 

[J3zip]

Yes, it appears that my Bluetooth functionality on my fitbit is not fully functional. I would only get it to sync up every now and then. I made the mistake of following Fitbit Customer Service's recommendation to remove my fit bit from my account and then reinstall. Previously, I would get a Bluetooth signal every now and then so it would sync up. After removing it however, I would have to try to re-link it at the exact moment that it decided to work. As it is, that doesn't work and I no longer have any connectivity and cannot get it to reattach to my account .

[MariamV]

@J3zip thanks for getting back to me. Just out of curiosity, what do you have in your Zip's display when you tap on it? I would recommend restarting it once more:

1. Open the battery door using the battery door tool and remove the battery.
2. Wait 10 seconds.
3. Place the battery back into the tracker with the "+" side facing up, and close the door. You will see your tracker's version number, followed by a series of Fitbit Smilies. When you tap your tracker, it should work normally.

After the restart try re pairing your tracker one more time by doing the following:

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your Zip and follow the onscreen instructions to continue.

Keep me posted! I'll keep my fingers crossed for your buddy! 

PS.: Also, please verify that there is proper contact between the battery and the battery contacts inside your Zip, because sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. You can verify this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. Check this out! 

[J3zip]

Yes, I have tried it once again and it still will not connect. I have a brand-new battery and the contacts are properly adjusted. The display comes up showing "5.86" and then can cycle through each of my options. Is that the version number? It just appears that my Bluetooth signal on my Fitbit Zip is defective. When I try to add it to my account, it cannot find the device.

[MariamV]

@J3zip yes sir, you are correct!  5.86 is your Zip's firmware version. if your phone can't find it then it might be an issue with its Bluetooth just like you said. Try restarting your phone's bluetooth or if you're syncing with a computer try unplugging your Dongle and then plugging it back again. Please keep in mind that your Zip is covered under Fitbit's limited 1 year warranty. Therefore, if your tracker is outside this period then support won't be able to replace it. Thanks a million for your understanding!

I recommend contacting our Support Team for any further assistance and feedback. 

[J3zip]

Yes, it appears my Fitbit's Bluetooth is defective. Reading other posts on here, and it appears this is not uncommon.

[MariamV]

@J3zip yikes! It definitely sounds like it. I'd take the 25% discount offer from support and check the other trackers by clicking here. Good luck! 

[J3zip]

I probably won't buy another. I've had multiple Fitbits that lasted less than a year now. I realize that they say the warranty is one year from date of purchase, however most products I have dealt with extend the original warranty with a replacement as well. I can't keep replacing every year. Previously, Customer Service has been very helpful (even though one replacement is under someone else's account because their system was messed up), however they are not on this one.

Moderator edit: format

[MariamV]

@J3zip & @ralanharris thanks for the feedback guys. Please keep in mind that your trackers are covered under Fitbit's limited 1 year warranty. Therefore, if your tracker is outside this period then support won't be able to replace it. I can assure you that all Fitbit trackers have been tested to be durable and long lasting and should not have become defective at an early stage. I have had my Fitbit trackers for more than a year and they still work as good as new. Please address further feedback directly to the Support Team. 

Thanks for the understanding guys.