help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

When I added MobileTrack, my steps were doubled

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-11-2016 16:45

‎09-11-2016 16:45

Hi - 

I forgot to bring my Zip with me on a recent vacation, and a FitBit friend let me know that I could add MobileTrack on my iPhone, and it could (as long as I carried my phone) count my steps even without the Zip.  But when I did that, it double-counted all my steps from the previous week (as though my iPhone *had* been counting my steps, and when I added MobileTrack, it loaded them all to my profile).  

For the time I was on vacation, MobileTrack was great.  
Now that I"m back with my Zip,though, it's as though the Zip and Mobile Track can't decide who's in charge.  Yesterday, my Zip said I took 14K steps, but my dashboard says 16K.  One day, I know I didn't even get to 10K, but dashboard says 12K (as though it's picking some steps from both places?).

 

Any idea how to get this corrected?  
Thanks!

Best Answer
0 Votes
1 REPLY 1

‎09-12-2016 08:42

‎09-12-2016 08:42

Yes, remove Molbile Track from your phone. Fitbit treats that as another tracker.

Best Answer