help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wrong date/time on tracker

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-02-2016 12:23

‎02-02-2016 12:23

I didn't realize the fitbit tracker wasn't working this am. When I got home at 2:30 I found a blank screen although the battery was supposedly full yesterday. I put in a new battery and  wrote a short time ago that it resumed at the 11:38 that I took it off last nite with the same steps, etc. Now it just turned 12 and thinks it is midnight.  It is 3:20 here and it hasn't reset to the actual time and began again at 0. I did a lot of walking today and lost it all.....and now it won't sync to the time....what next?

Best Answer
0 Votes
1 REPLY 1

‎02-03-2016 05:28 - edited ‎02-03-2016 05:29

‎02-03-2016 05:28 - edited ‎02-03-2016 05:29

Hi @revlotaj! Welcome to the Fitbit Family! 

Let me help you with this, I recommend you doing the restart. Sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here: http://imgur.com/a/l1KwH

 

Hope it helps :). Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer
0 Votes