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Zip back door stuck

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‎06-11-2018 21:35 - last edited on ‎06-14-2018 10:18 by Moderator Alum

‎06-11-2018 21:35 - last edited on ‎06-14-2018 10:18 by Moderator Alum

I too have the same issue. Haven’t been able to use for over a year

 

Moderator edit: updated subject for clarity

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‎06-12-2018 06:30 - last edited on ‎06-14-2018 10:18 by Moderator Alum

‎06-12-2018 06:30 - last edited on ‎06-14-2018 10:18 by Moderator Alum

Common problem.
I had the same stuck battery door.
Heat the battery door with a hair dryer.
That has worked for many.

Moderator edit: updated subject for clarity

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‎06-14-2018 11:17

In response to FreezeO

‎06-14-2018 11:17

Thanks for the help @FreezeO! 🙂 I appreciate that you have shared your experience and the troubleshooting tips that had worked for you. This is beneficial to other users that might be experiencing a similar situation. 

 

Welcome to the Forums @Cindyloi! Please let me know if @FreezeO advise worked on your case. Also, make sure that you are opening your Zip's back door as suggested:

    • Use the battery door tool to unlock the battery door.
    • Insert the tool into the slot on the back of the unit, and turn the door counterclockwise to remove it.

openbattery.PNG

I look forward for your reply! 😉  

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

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‎03-10-2019 20:33

In response to FreezeO

‎03-10-2019 20:33

Wow! Thank you for redeeming my fitbit frustration! That worked unexpectantly! 

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‎03-11-2019 15:27

‎03-11-2019 15:27

I have the same problem, and customer service cannot send a replacement part.  I am disgusted!

It is ridiculous!  The case is defective and should be replaced !

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