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Zip battery issues

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‎05-04-2016 09:15 - last edited on ‎05-04-2016 10:33 by Fitbit Moderator

‎05-04-2016 09:15 - last edited on ‎05-04-2016 10:33 by Fitbit Moderator

Had my zip bit 2 months, already replaced battery, it says battery low all the time, loses my steps, for example earlier today it read 8,000 steps, hour later it reads 690!!! This happens everyday

 

Moderator Edit: Clarified subject

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‎05-05-2016 05:37

‎05-05-2016 05:37

Hey there @Claire73! Welcome to the Fitbit family! 

Let me help you out, verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. You can also take a look at this article you might find it helpful. 

 

Hope it helps! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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