Zip battery ran out in 32 days

[SunsetRunner]

Since I've been keeping track, 1st battery lasted 4 months, 2nd one 5 months, 3rd one 4 months, 4th one 4 months, and the last one only 32 days. I only synch to my computer about once or twice a week. Any suggestions?

[GershonSurge]

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@SunsetRunner wrote:
Since I've been keeping track, 1st battery lasted 4 months, 2nd one 5 months, 3rd one 4 months, 4th one 4 months, and the last one only 32 days. I only synch to my computer about once or twice a week. Any suggestions?

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It sounds like you got a bad battery. 

You can buy packages of 20 Sony batteries on Amazon for about $7.00 including shipping.

[YojanaFitbit]

Thanks for joining us and for troubleshooting this beforehand @SunsetRunner. Great suggestion @GershonSurge! 

That's a good advice! You can also verify the correct contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. 

I would also recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:

Hope this helps, keep me posted.

[Blood7]

I received my Zip on September 4, and the battery died on October 11, less than 40 days later.  Seriously?  Still find it hard to believe that Fitbit doesn’t offer a decent clip-on tracker.  Worst customer concern of any company, ever.

[YojanaFitbit]

Welcome aboard @Blood7!  Thanks for sharing your feedback.

Thanks for details on your post and for the attempts to solve the issues with your Surge. I've requested a case for you, our team will be contacting you via email shortly.  Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Let me know if you have questions about it.