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Zip has a black jagged line on it

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‎08-14-2018 08:20 - last edited on ‎08-15-2018 07:00 by Moderator Alum

‎08-14-2018 08:20 - last edited on ‎08-15-2018 07:00 by Moderator Alum

My Fitbit Zip has been working fine and syncing. Today I got out of my car and the Fitbit popped out of the little case that was hooked on my pocket and fell on the ground. Now it has a black, jagged line on it and the display is gone. I took the battery out for a few minutes and put it back in. It is still "dead". Is this the end of my Fitbit Zip?

 

Moderator edit: Updated subject for clarity.

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‎08-15-2018 06:54 - edited ‎08-15-2018 06:57

‎08-15-2018 06:54 - edited ‎08-15-2018 06:57

A warm welcome to the Fitbit Community @cguchek! Sorry about what happened to your little friend. HeartRobot Sad

 

At this point what you need to do is check the basic things in regards how to put the battery in the tracker, try a new battery, check the little metal pieces and wait for it to come back to life. I'll keep my finger crossed! 

 

If this is not working we might have to check your options with our support team. Smiley Embarassed

 

Give it a try and let me know how it goes. 

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