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Zip is not storing my data

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‎08-20-2021 09:51 - last edited on ‎08-23-2021 06:13 by Fitbit Moderator

‎08-20-2021 09:51 - last edited on ‎08-23-2021 06:13 by Fitbit Moderator

Your Zip stores minute-by-minute data for 7 days and daily totals for 30 days. When you sync your Zip, its data is uploaded to your fitbit.com dashboard and securely stored on Fitbit's servers.

My Zip doesn’t store data for 30 days. Frequently it doesn’t even store it for 7 days. I only connect it with my app via Bluetooth once a week to conserve the battery but frequently lose all record of the steps.

 

 

Moderator edit: updated subject for clarity

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‎08-20-2021 10:06

‎08-20-2021 10:06

Hi @DeniseCha  the Zip was discontinued, so all you can do is make sure it's firmware is up to date. Could be your Zip is getting older and the storage capacity is diminished. Are you able to sync more often? If you did challenges, you'd want to.

Stepping in the U.S.A. since September 2013. Android 14

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