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Zip is not synching to my vitality

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‎08-31-2017 08:43

‎08-31-2017 08:43

I have noticed that I am not showing any points posted to my vitality after June 30, 2017. When I try to synch my zip it tells me that it has successfully synched. I checked the dashboard but it tells me no device is linked. I know it is because I have been getting points since I started using the zip. What can I do?

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‎09-02-2017 08:34

In response to USAF-Larry

‎09-02-2017 08:34

Thanks for your reply. I have not tried checking with Vitality yet. I will do

@USAF-Larry wrote:

@LisaSal, have you contacted PowerOfVitality to determine if there is a problem with their system?

 


that 😊

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3 REPLIES 3

‎08-31-2017 17:29

‎08-31-2017 17:29

@LisaSal, have you contacted PowerOfVitality to determine if there is a problem with their system?

 

Best Answer

‎09-02-2017 08:34

In response to USAF-Larry

‎09-02-2017 08:34

Thanks for your reply. I have not tried checking with Vitality yet. I will do

@USAF-Larry wrote:

@LisaSal, have you contacted PowerOfVitality to determine if there is a problem with their system?

 


that 😊

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‎08-12-2019 07:26

‎08-12-2019 07:26

My Fitbit Zip is not sending my steps to Vitality. I sync it, but it still doesn't send my step count (as displayed on my Fitbit Zip) over to Vitality. Is this a defect? What do I need to do to get these devices sync up and credit for my steps? I have missed many Challenges (extra points) because of this. It's very frustrating!

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