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Zip not resetting at midnight, tried all troubleshooting

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‎02-08-2017 15:27 - edited ‎02-08-2017 15:29

‎02-08-2017 15:27 - edited ‎02-08-2017 15:29

I have a fitbit zip and over the last few days, it has not reset at midnight.  I have tried resetting it more than 6 times today, and it still hasn't reset.  I also deleted my zip from the phone app, and now it won't pair back with my phone.  The zip is on, it has a brand new battery, but still won't pair.

 

Please help.

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‎02-19-2017 09:12

‎02-19-2017 09:12

Thanks for joining us @Sarah_K! This sounds odd. Please double check if you followed these instructions to restart your Zip. Also, let me know if you have follow these set up steps to pair your Zip again. 

 

Keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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