Zip says one number dashboard says another?

[KerryH85]

Hi my fit bit says iv done 7.5k in steps and when I synced it with my Fitbit app the dashboard only says iv done 5k how do I fix this and what is going on it's the second time it's happened to me in a week.

[RobertoME]

Hi there @KerryH85, welcome aboard to our Community. If this is the seconds time it happens, note that sometimes the App might have a delay in updating all your information. As you know this is not store on locally on your phone, but in our Fitbit servers.

So I recommend to force quit the app, if the issue persists:

1. Double tap the home button on your iOS device. Your open apps will show on your device's screen. 
2. Close the Fitbit app by swiping the app image in an upward motion. 
3. Reopen the Fitbit app. 

Make sure your Zip after it syncs remain in Live Data Mode which means your Zip remains connected to your app showing in real time your information.

Hope this helps. See you around and let me know if you need more help.