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Zip showing calories but not steps

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‎09-18-2018 06:29 - last edited on ‎09-19-2018 07:16 by Moderator Alum

‎09-18-2018 06:29 - last edited on ‎09-19-2018 07:16 by Moderator Alum

My zip dashboard is showing calories but not njmbrn of steps. My mobile device is a pixel xl.

 

Moderator edit: Updated subject for clarity

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‎09-19-2018 07:15 - edited ‎09-19-2018 07:17

‎09-19-2018 07:15 - edited ‎09-19-2018 07:17

Hi @Jasks, it's nice to have here, welcome! Robot Happy

 

Thanks for reaching out the Forums. Your account automatically does the calculation of calories burned using your BMR information, but you need to make sure that your Zip is connecting with your Pixel XL to update this information. Please confirm the following information:

 

Requirements:

  • For Android phones: to help improve the delivery, go to Notifications and make sure Enable Notification Widget is on. If you recently updated the Fitbit app, reboot your mobile device and try setting up notifications again.
  • Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your tracker.
  • The software on your mobile device is updated. To check, tap Settings > General > Software Update iOS for Android  Settings > About phone > Android Version.
  • If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled).
  • Try with a new battery. Make sure that the little metal piece that makes contact with the battery is not bend.

    zip.PNG

 

If after checking those details your Zips is not syncing with your mobile device I would recommend following the steps below:

 

  1. Restart your tracker a couple of times and make sure that it is fully charged
  2. Reboot your phone and check that you phone and Fitbit App is up to date 
  3. Open Bluetooth Settings on your phone and delete your Zip from there (forget device)
  4. Open Fitbit App > Account > Zip> Remove device (tap on the trash can in the upper right corner)
  5. Reboot your Bluetooth and double check that it is not connecting from there
  6. Force quite the App. Open it again Account > Set up a device
  7. Check your phone Permissions and leave location on to keep syncing and getting notifications with your phone, for more info check these instructions.

 

Hope this helps and welcome again!

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