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Zip stopped working after changing the battery

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-18-2022 11:13 - last edited on ‎02-12-2023 06:24 by Fitbit Moderator

‎10-18-2022 11:13 - last edited on ‎02-12-2023 06:24 by Fitbit Moderator

I have now had it with Fitbit. First- my tracker was not allowing me to change the battery and since it was out of warranty, I had to replace it at my own cost. Then the app kept taking away steps that appeared on the tracker. I had to reset several times a day. Now the tracker is deleting a few hundred steps at a time.

Customer service is not helpful. 
Goodbye Fitbit

 

 

Moderator Edit: Clarified subject

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‎10-18-2022 11:30

‎10-18-2022 11:30

Hi @GsFBZ  you get with support?

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer