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Zip suddenly stopped tracking steps and Zip now only shows time

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‎03-09-2019 14:11

‎03-09-2019 14:11

I did a six mile walk this morning and the Zip worked perfectly. However, it’s stopped tracking activity and the Zip only shows the time of the day. Battery is only two weeks old and all updates have been taken. Please advise. Thanks.

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3 REPLIES 3

‎03-10-2019 11:10

‎03-10-2019 11:10

@ram1946 Welcome! It's nice to have you on board! Sorry to hear that your Zip stopped recording your steps and it is only showing the time. Try restarting it and also pull the metal tabs to the outside so the battery is properly secured.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-17-2019 05:48

In response to AlvaroFitbit

‎03-17-2019 05:48

Yes, it did work. Thanks.

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‎04-09-2019 09:24

In response to ram1946

‎04-09-2019 09:24

@ram1946 thank you for your update and sorry for the late reply.

 

Happy to hear that your Zip is working fine now and thank you for confirming this as it may help other members in the same situation.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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