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Zip will not count steps

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‎11-22-2019 11:33

‎11-22-2019 11:33

I have had on and off problems syncing my Zip for a long time.  I also have an Alta HR, which is not problem to sync at all.

 

I could not sync my Zip the other day.  It was not being recognized at all.  I removed battery and reset unit.  This usually works.  When it came back on, time was wrong and everything else was "0".  I was able to sync it.  The time corrected and the smiley is there, but it will not count steps at all.  

 

In trying to find a solution, I found that it seems to be "toast."  I am very disappointed to find that this tracker has been discontinued.  My first Fitbit was the One.  I LOVED it.  Unfortunately, I lost it and replaced it with a Zip.  This was LESS than 2 years ago.  

 

The one feature I really liked on the One was the "floors climbed."  The Zip doesn't have this and neither does the Alta HR, which now is also discontinued.  

 

Just needed to vent.

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‎12-09-2019 14:41

‎12-09-2019 14:41

My Zip counts the wrong steps.

I've had a Zip for years.  I wear it religiously.

It has never counted the correct steps.

 

I brought this to "your" attention 1+ years ago--and stopped getting weekly updates.

Well, I just started re-getting weekly updates--and they are still wrong.

 

Could you be monitoring someone else?

 

What should I do?

~ Henry 

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