Zip will not pair with s9 after phone update

[christinadade]

My zip was syncing fine until my s9 had an update.   Now the zip will not pair with my phone.  I have tried uninstalling and reinstalling the Fitbit app.  I have taken the battery out of the zip.  I have attempted to change settings on the app and my phone.  My phone's bluetooth and location are on.  Still no luck.  My phone will find my zip but says it cannot pair and to check device settings. Fitbit keeps popping a message that my zip and my app need linked.  Please help.

[christinadade]

My s9 updated this morning, Fitbit will still NOT sync.  

[Kevoss]

My Fitbit synced when I was at home and the laptop was on. It won't sync outside of home. It tells me, "Tracker not found" when I tried to sync at work.

[JakesGirl]

My computer tells me tablet not found now. It synced one time.

[aelucas]

I have been looking into other brands of clip on trackers. Since FitBit is not giving ANY updates, it seems this is VERY low on their priority list of issues. I am looking at the Misfit Shine 2. Does anyone have any experience with this tracker?

[JakesGirl]

I am also looking at other options. How about Garmin's Vivoki? Anyone know
anything about it?

[grjman]

I know, help

[JakesGirl]

It doesn't seem that Fitbit is too concerned about our issues. I will be
shopping for a new tracker.

[wendycollie]

I feel the same way.

[Cindytoo]

I just spoke to Fitbit. Their solution is to replace the device so they are
sending me a new tracker. I'll bet if everybody requests a replacement
tracker for theirs that won't sync, Fitbit might get more interested in
fixing the actual problem.

[Nicole0513]

So Fitbit are you going to send ne and everyone else on this thread a new Fitbit??

[Katarg]

How old is your zip?Sent via the Samsung Galaxy S9, an AT&T 5G Evolution smartphone

[Cindytoo]

I bought it in September 2018.

I think you have to go to their website and click on CHAT or call them on
the phone. Then they will replace it. They are saying it is a faulty device
(in my cause). I am not convinced but will try the new tracker when it
arrives.

[JoelyB]

So far horrible customer service experience for me, even more frustrating

[Cindytoo]

Yes. Fitbit used to be good customer svc. Not responsive on this.

[jenn29love]

I just called Fitbit and spoke with a supervisor. He said that there is not
that many people reporting the problem. So I am not sure they are even
working on the problem. I just bought my Fitbit zip in the beginning of
January and it did not work at the end of January after the Samsung
update.... I have tried all the steps on three different occasions.... it
will sync and the next morning it won't sync again. This is ridiculous!
They are sending me a new zip, but I'm sure that is not going to fix the
problem.... I am soooo irritated!

I bought my January of this year.

[Cindytoo]

That is ridiculous!!!

[goosjojo]

I, too, am having the same problem...I also can't get it to sync to Windows 10......I guess I will just have to keep checking back.   Thanks...At least now I know I am not crazy!

[JoelyB]

Same situation for me, and they are requiring they receive my defective zip
before they will send me a new one. Procedure! Not optimistic, Fingers
crossed.

[Cindytoo]

Definitely complain. We all need to go to the website chat feature or call
them and complain.

[jenn29love]

That is the only way something will get done.