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Zip will not sync

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My husband's zip is paired with my iPad.  It is the only account on the iPad.  It will not sync.  Any suggestions? One other note it gas been showing a message to sync with phone for a couple of months.  He doesn't have a phone>   

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Hi @keepinfit  see this article on supported devices - click to read.

Article on trouble syncing - click

Stepping in the U.S.A. since September 2013. Android 14

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