my fitbit zip screen is showing a blank battery with a line through it.

[swiss1one]

Screen shows a blank battery with a line through it. There is plenty power in the battery i had it checked it still gives the information needed so why has this little battery appeared on the screen?

[Vivian_awesome]

It does that with me sometimes too. Don't worry unless it starts not to count your steps or shows time etc.

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[MariamV]

@swiss1one welcome to the forums! By what you are describing it made me think that perhaps the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing.

Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here. 

It's possible that the loose contact between the battery and your Zip, that could be the reason why your tracker is showing a blank screen. Give that a try and let me know how it goes! 

@Vivian_awesome thanks for joining us in this thread! If your tracker is also giving you the same issues, then I recommend trying what I posted to @swiss1one! Good luck guys, keep me posted!