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replaced battery but steps haven't reset

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‎06-04-2016 03:35

‎06-04-2016 03:35

I replaced the battery but my steps or calories won't reset any ideas please
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‎06-04-2016 14:02

‎06-04-2016 14:02

Welcome to the Fitbit Community @rowmel! I hope you're doing great! 

Let me help you out, try these troubleshooting steps:

 

  1. Open the battery door using the black plastic battery door tool or a quarter and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the device making sure that the plus side is facing up.
  4. Close the battery door, then flip your Fitbit Zip™ over and give it a tap. The display should work as normal.

Let me know how it goes! 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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