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steps still from yesterday

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‎04-04-2016 00:26

‎04-04-2016 00:26

My steps from yesterday still on.have taken battery out twice still working
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‎04-04-2016 06:56 - last edited on ‎01-29-2026 09:39 by Fitbit Moderator

‎04-04-2016 06:56 - last edited on ‎01-29-2026 09:39 by Fitbit Moderator

Hi there @SunsetRunner its great to see new members around the forums! So it seems that your Zip is not resetting itself at midnight, even after you tried to restart it by taking out the battery for 10 seconds and put it back, right? If so, let me suggest you to please make sure you have the correct timezone setting on your Fitbit account. 

Let me know if that works! Smiley Very Happy 

Heydy | Community Moderator, Fitbit
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‎04-05-2016 02:26

‎04-05-2016 02:26

Thank you did have to phone customer support it as set itself this morning. Did find the community forum very helpful in few things and I'm sure if my zip plays up again I'll have some ideas what to try
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‎04-05-2016 05:42 - last edited on ‎01-29-2026 09:39 by Fitbit Moderator

In response to SunsetRunner

‎04-05-2016 05:42 - last edited on ‎01-29-2026 09:39 by Fitbit Moderator

Thanks for getting back to me @SunsetRunner! Oh! so, your Zip is working fine again right? the data is again resetting at midnight as it should. Robot wink Sounds awesome. If this happens again, you can try the suggestion I posted earlier or if  you have other questions, you can contact our Support team! 

Have a great day! 

Heydy | Community Moderator, Fitbit
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