08-25-2019 16:02
08-25-2019 16:02
For the past 8 days I have not been able to sync my fit bit unless I take out the battery and put it back in AND restart my android phone. What is wrong with the fit bit program?
08-25-2019 16:27
08-25-2019 16:27
@pkbzip, I am not sure what you mean by "take out the battery and put it back", since the Ionic battery is not removable. But, I have not had any problems syncing the Ionic with my Android phone for the past 8 days, so the problem is most likely a Bluetooth connection issue between your phone and the tracker. Have you tried stopping the Fitbit app -- go to phone->settings->apps->Fitbit->Force Stop -- then removing the tracker from the phone's bluetooth -- go to phone->settings->Bluetooth, select the Ionic, and Forget -- and then reopening the Fitbit app? This forces the phone and Ionic to re-establish the Bluetooth connection, and may give it a clean path to sync.
08-25-2019 16:53
08-25-2019 16:53
08-25-2019 17:05
08-25-2019 17:05
@pkbzip Do you have a Zip model? As it's the only model you can remove the battery.
Let us know so we can help better
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
08-25-2019 17:13
08-25-2019 17:13
@pkbzip - interesting. Can you possibly provide a picture of the flat battery and your Fitbit device?
08-25-2019 19:02
08-25-2019 19:02
08-25-2019 19:04
08-25-2019 19:04
08-25-2019 19:45
08-25-2019 19:45
Moved to the zip forum from Ionic
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
08-25-2019 19:47
08-25-2019 19:47
Have you tried to clean the contacts. A little alcohol on a q tip around the contacts. Let it dry and insert battery again
Keep us posted
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
08-25-2019 19:52
08-25-2019 19:52
I have the Zip model also. Past few days it hasn't been syncing. I've removed/installed the battery, the app etc, still won't sync. States it can't find device on my phones. I'm ready to toss the Zip in the trash.
08-29-2019 14:49
08-29-2019 14:49
I still cannot sync my fit bit without taking out the battery first.
08-29-2019 16:39
08-29-2019 16:39
After updating the apps, I can’t sync either
08-29-2019 19:44
08-29-2019 19:44
're in the Fitbit "Zip" forum Larry