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zip shows no steps from 4 days ago when i have them

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‎06-06-2017 07:24

‎06-06-2017 07:24

I changed my battery and started using my zip again on 5/30. When i synced my zip on Monday none of my previous steps are showing. I have reset (took the battery out) my zip and reloaded the app for my iphone and I still do not see them...help?

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‎06-06-2017 19:24 - edited ‎06-06-2017 19:24

‎06-06-2017 19:24 - edited ‎06-06-2017 19:24

Nice to see you here @CoolPitt! Zip may delete previous data stored in the tracker when you changed your battery. To prevent that any lost of data, is recommended to sync your tracker before changing your battery. However, if you remember the amount of steps you performed for each day you can manually log them.

 

I hope this helps! 😉 

Lucy | Community Moderator, Fitbit

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